Rackspace VMware Product Engineer in San Antonio, Texas

Overview & Responsibilities

The VMware Product Engineering team is a senior team of VMware experts responsible for designing and implementing new VMware products at Rackspace. The team works closely with teams in Development, Product Management, and Product Operations to deliver upgrades to existing VMware products at Rackspace and manage the lifecycle of these products from a deeply technical perspective. VMware Product Engineers are responsible for designing upgrades to the largest hosted VMware environment in the world, including touchpoints at every stage of business process from pre- sales, through implementation, billing and support.

The core role is to manage, sustain and improve all technical aspects of several VMware product lines, leveraging deep expertise to improve the competitive position of VMware products at Rackspace. Identify and deliver against specific, assigned tasks on projects related to VMware product development. Develop, perform and manage the execution of various lab tasks—executing tests, building systems, troubleshooting, etc. Deliver assigned tasks on multiple concurrent projects and contribute to technical planning across the VMware product portfolio.

JOB DESCRIPTION:

The VMware Product Engineering team is a senior team of VMware experts responsible for designing and implementing new VMware products at Rackspace. The team works closely with teams in Development, Product Management, and Product Operations to deliver upgrades to existing VMware products at Rackspace and manage the lifecycle of these products from a deeply technical perspective. VMware Product Engineers are responsible for designing upgrades to the largest hosted VMware environment in the world, including touchpoints at every stage of business process from pre- sales, through implementation, billing and support.

The core role is to manage, sustain and improve all technical aspects of several VMware product lines, leveraging deep expertise to improve the competitive position of VMware products at Rackspace. Identify and deliver against specific, assigned tasks on projects related to VMware product development. Develop, perform and manage the execution of various lab tasks—executing tests, building systems, troubleshooting, etc. Deliver assigned tasks on multiple concurrent projects and contribute to technical planning across the VMware product portfolio.

  • Manage and control business integration with VMware tools, products and components

  • Continuous product development of VMware tools, systems and products, including functional improvements, feature releases and documentation updates

  • Ultimate technical point of escalation for VMware products at Rackspace

  • Create, update and improve documentation relating to the deployment, management and lifecycle of VMware products

  • Manage the handover process of new products into technical support and ensure official sign- off

  • Analysis of customer feedback on VMware products, ensuring such feedback is utilized in future product developments.

Qualifications

Requires advanced technical knowledge in multiple areas but primarily, expert- level VMware knowledge, ideally gained over a career in VMware administration, VMware support or VMware infrastructure management. Advanced knowledge of more general virtualization technologies and operating systems, product development processes, business operations and product line technologies.

Intermediate knowledge of the theory and application of technology principles in the design and implementation processes of the Cloud Computing industry, specific to VMware. Strong technical knowledge of data centers and broad IT industry knowledge. Solid understanding of product design, testing and business integration challenges. Working knowledge of the product development life cycle and the creative ability to participate in related problem solving and troubleshooting activities. Ability to communicate technical information and ideas to non-technical audiences and successfully collaborate across functions and teams. Strong knowledge of Rackspace internal operations and systems and the ability to lead problem solving and troubleshooting activities, driving consensus within group meetings.

Key Accountabilities

  • Manages and performs technical aspects of a product line by writing test plans, executing tests, building systems, troubleshooting issues, and completing other technical tasks, primarily focused on VMware technologies

  • Assists the Architect and/ or Project Manager with the creation of project documentation including task creation, milestone identification, qualification plans, issue lists, etc.

  • Ensures technical readiness of VMware projects prior to product release

  • Engage in pre- sales support activities to assist with the qualification of prospects and provide guidance on VMware solutions at Rackspace

  • Manages design and build activities of potential products, including evaluation testing, vendor recommendations and qualification planning

  • Complete all functional testing for VMware products, including proof of concept, prototype and pilot testing environments

  • Confirms product meets stated design requirements, in collaboration with the VMware Product Architect and Product Manager

  • Provides detailed and relevant technology inputs to product line strategy and road maps

  • Maintains expert- level knowledge of virtualization and Cloud Computing technologies. Evaluates and researches VMware technology developments to provide assistance with roadmap planning and solution identification

  • Provides technical inputs and evaluations to management on resource requirements, to facilitate workload management and scheduling

  • Evaluates Rackspace organizational processes and procedures. Recommends improvements for efficiency and effectiveness across the VMware product portfolio

  • Provides detailed technical training to Sales, Support and Implementation teams

  • Mentors and coaches other team members on both technical and business processes relating to the VMware product lines.

PERSON SPECIFICATION:

  • Expert in VMware technologies, proven track record in a relevant technical field (ideally VMware) and certified to at least VCP standard

  • 10+ years of VMware administration, troubleshooting and management experience in a large corporate or service provider environment

  • Advanced experience with VMware’s Software Defined Data Centre (SDDC) technologies is desirable, particularly NSX and vSAN

  • Functional knowledge of the vRealize suite of tools, experience of real world use cases and impact

  • Tenacious problem solver who will own issues, demonstrating grit and commitment until full resolution

  • Excellent communication skills, both written and verbal with exceptional attention to detail

  • Strong rapport and relationship building skills with internal departments and external customers and partners

  • Strong track record of demonstrating business awareness and commercial acumen to inform decision making

  • Broad understanding of IT industry working practices and methodologies

  • Strong understanding of Cloud Computing and Hosting trends and technologies

  • Expert knowledge of product development processes and systems.

#LI-AM

Req # 40084

Category System Administration / Engineering, VMWare