Rackspace VMware Product Architect in Remote, United Kingdom

Overview & Responsibilities


The VMware Product Architect is the domain expert for VMware technology at Rackspace who provides product definition amid the growing complexities of building technology products to bridge the gap between the Product Management and the Product Development teams. The Product Architect is responsible for defining the solution, the product’s functionality and also specifying the product’s architecture including designing the product’s implementation for Rackspace customers. The Product Architect must be a functional expert in the internal systems, APIs and processes used at Rackspace that require integration or adjustments to support a new product. The Product Architect understands the market opportunity, interprets market requirements, and is well-versed in technology and development processes.

The Product Architect must be able to communicate well with both external and internal organizations. External to the company, the Product Architect communicates and works with technology partners and customers. Internally, the Product Architect communicates and works with organizational functions such as Engineering, Development, Product Marketing, and Business Unit leaders. The Product Architect also acts as a communication interface between the product planning, development and implementation teams.

Key Responsibilities

  • Devise the Product Design document for a product which is a functional solution to the market problem according to how the market problem is described in the Product Plan or in any other similar technique which represents the market problem as provided by the Product Management team.

  • Design the Product Architecture which is the internals of the product (specifying the product’s implementation) in conformance to the prescribed set of measurable features which are outlined in the Product Design Document or any other similar technique which represents the functional solution devised by the Product Architect.

  • Follow and maintain a standard framework for Architecture development that is consistently agreed and applied across the VMware Practice Area, using standard methods adopted from industry best practice (TOGAF/ ADM/ VCAP-DCD, etc.)

  • VMware validated designs

  • VMware hardening guides

  • vCloud Architecture Toolkit for Service Providers(vCAT-SP)

  • Effectively translate business requirements into technical solutions by leading the new product discovery process, providing insights and recommendations and formalizing feedback in the completion of relevant and useful high and low level design documents. Technical tasks should be broken down and delegated to the Product Engineers and you will be expected to lead the design and integration of robust and secure VMware Virtualization solutions

  • Ensure that security and compliance standards are adhered to in the design and implementation of new product deployments and the systems as a whole, and offer contributions towards the ever- increasing need for more stringent standards. You are expected to have a basic understanding of some common industry frameworks such as SOX, PCI etc.

  • Provide training for relevant teams on new product releases (including obtaining sign- off from departmental leaders). Quarterly training sessions and/ or presentations to the business are expected

  • Assisting pre- sales with complex engagements.

  • Act as a gatekeeper for custom solutions that could harm the customer experience and/ or the Rackspace brand by participating in the one- off approval process working with Product Managers and Product Operations.

  • Collaborate with all relevant teams to raise awareness of roadmap items, dates and deliverables.

  • Develop strong working relationships with appropriate VMware representatives

  • Identify opportunities to collaborate

  • Gain insight into both strategic and technical future developments

  • Engage vendors in collaboration with Product Managers to assess the viability of new competitive offerings and their potential integration with Rackspace systems, tools and processes

  • Proactively participate in the mentoring of junior colleagues from across Rackspace, assisting with the development of career plans and demonstration of progress against their completion.

  • Provide community thought leadership and work to become a recognized industry expert

  • Commercial involvement with VMUGs, vForums, VMworld, Rackspace Solve and any other purposeful opportunities to engage with customers, prospects and the wider community

  • Other presentations and technical (or non-technical) Q&A

  • Assisting Marketing with blogs, webinars, white papers and any other meaningful initiatives to build external brand

  • Deliver products and effectively manage the delivery process, which would include:

  • Scoping against requirements

  • Delivery of milestones

  • Identification of stakeholders

  • Effective communication

  • Delegation and handovers

  • Project sign- off

  • Documentation



  • Expert in VMware technologies, both current and emerging, with experience in real world use cases and impact.

  • Broad understanding of IT industry working practices and methodologies.

  • Strong understanding of public and private cloud computing and hosting trends and technologies.

  • Expert knowledge of product development processes and systems.

  • Highly proficient in compute, storage, networking, and security technologies.

  • Good understanding of how APIs function end-to-end and a basic understanding of a current software programming language such as Python.

  • Understands the impacts of business decisions and technical solutions in the design process.


  • Business – Comprehend the business context and market problem that drive the building of a product.

  • Conceptualization – Create product architecture and evaluate and foresee the applicability of diverse architectural designs relative to the product.

  • Engineering – Advocate and relate to different product development methods and modeling techniques.

  • Leadership – Rally and gain backing from internal stakeholders in order to build organizational support for the proposed architecture.

  • Mentoring – Counsel teams and individuals to wholly understand and effectively implement the proposed architecture.

  • Technology – Understand in depth, analyze, and select current and emerging technologies that are pertinent to the product and company.

  • Visionary – Create and articulate architectural and technical visions for the product.


  • Tenacious problem solver who will own issues, demonstrating grit and commitment until full resolution

  • Strong rapport and relationship building skills with internal departments and external customers and partners

  • Strong track record of demonstrating business awareness and commercial acumen to inform decision making

  • Treat major incidents relating to Product releases with an appropriate level of urgency, with the priority being full solution availability for our customers.

  • Effectively share workload and responsibilities with peers. Engage in healthy discussions and debates that facilitate trust, accountability, teamwork and the sharing of knowledge

  • Collaborate with all relevant teams to raise awareness of roadmap items, dates and deliverables.

  • Obtain and maintain VMware certification to at least VCAP level. VCIX and VCDX is highly desired.


  • 10+ years of VMware administration, troubleshooting and management experience in a large corporate or service provider environment

  • Advanced experience with VMware’s Software Defined Data Centre (SDDC) technologies is desirable, particularly NSX and vSAN

  • Proven track record in a relevant technical field (ideally VMware)

  • Domain expertise and experience in public and/or private cloud compute and/or networking architecture design.

  • Strong background in programming to API contracts for business integration.

  • Experience with RESTFul API is strongly desired.


  • Bachelor’s degree in Computer Science or Engineering desired.

  • Minimum of 10 years of experience in Public and/or Private cloud compute and/or networking technologies working as an Architect or similar role required.


Req # 40469

Category VMWare

About Rackspace

Rackspace is modernizing IT in today’s multi-cloud world. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. We serve over 50% of the Fortune 100 companies & customers in 120 countries around the globe. Our achievements are powered by our people – we call them Rackers. We grow & thrive through world-class development opportunities, learning & selling bleeding-edge technologies & solutions, and most importantly, connecting with each other (the best & brightest in the industry). Are you a Racker? Join us!

More on Rackspace

Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.