Rackspace VMware Product Engineer in Hayes, United Kingdom

Overview & Responsibilities

The VMware Product Engineering team is a senior team of VMware experts responsible for designing and implementing new VMware products at Rackspace. The team works closely with teams in Development, Product Management and Product Operations to deliver upgrades to existing VMware products at Rackspace and manage the lifecycle of these products from a deeply technical perspective. VMware Product Engineers are responsible for designing upgrades to the largest hosted VMware environment in the world, including touchpoints at every stage of business process from pre- sales, through implementation, billing and support.

The core role is to manage, sustain and improve all technical aspects of several VMware product lines, leveraging deep expertise to improve the competitive position of VMware products at Rackspace.Identify and deliver against specific, assigned tasks on projects related to VMware product development. Develop, perform and manage the execution of various lab tasks—executing tests, building systems, troubleshooting, etc. Deliver assigned tasks on multiple concurrent projects and contribute to technical planning across the VMware product portfolio.

  • Manage and control business integration with VMware tools, products and components

  • Continuous product development of VMware tools, systems and products, including functional improvements, feature releases and documentation updates

  • Ultimate technical point of escalation for VMware products at Rackspace

  • Create, update and improve documentation relating to the deployment, management and lifecycle of VMware products

  • Manage the handover process of new products into technical support and ensure official sign- off

  • Analysis of customer feedback on VMware products, ensuring such feedback is utilized in future product developments.

  • Manages and performs technical aspects of a product line by writing test plans, executing tests, building systems, troubleshooting issues, and completing other technical tasks, primarily focused on VMware technologies

  • Assists the Architect and/ or Project Manager with the creation of project documentation including task creation, milestone identification, qualification plans, issue lists, etc.

  • Engage in pre- sales support activities to assist with the qualification of prospects and provide guidance on VMware solutions at Rackspace

  • Manages design and build activities of potential products, including evaluation testing, vendor recommendations and qualification planning

  • Complete all functional testing for VMware products, including proof of concept, prototype and pilot testing environments

  • Provides detailed and relevant technology inputs to product line strategy and road maps

  • Maintains expert- level knowledge of virtualization and Cloud Computing technologies. Evaluates and researches VMware technology developments to provide assistance with roadmap planning and solution identification

  • Recommends improvements for efficiency and effectiveness across the VMware product portfolio

  • Provides detailed technical training to Sales, Support and Implementation teams


  • Expert in VMware technologies, proven track record in a relevant technical field (ideally VMware) and certified to at least VCP standard

  • 10+ years of VMware administration, troubleshooting and management experience in a large corporate or service provider environment

  • Advanced experience with VMware’s Software Defined Data Centre (SDDC) technologies is desirable, particularly NSX and vSAN

  • Functional knowledge of the vRealize suite of tools, experience of real world use cases and impact

  • Tenacious problem solver who will own issues, demonstrating grit and commitment until full resolution

  • Excellent communication skills, both written and verbal with exceptional attention to detail

  • Strong rapport and relationship building skills with internal departments and external customers and partners

  • Strong track record of demonstrating business awareness and commercial acumen to inform decision making

  • Broad understanding of IT industry working practices and methodologies

  • Strong understanding of Cloud Computing and Hosting trends and technologies

  • Expert knowledge of product development processes and systems.


Req # 40471

Category VMWare

About Rackspace

Rackspace is modernizing IT in today’s multi-cloud world. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. We serve over 50% of the Fortune 100 companies & customers in 120 countries around the globe. Our achievements are powered by our people – we call them Rackers. We grow & thrive through world-class development opportunities, learning & selling bleeding-edge technologies & solutions, and most importantly, connecting with each other (the best & brightest in the industry). Are you a Racker? Join us!

More on Rackspace

Rackers aren’t all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker — a valued member of a winning team on an inspiring mission – is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.